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Cashing in on Protection

The eCOGRA name is a standard in the online casino gambling industry these days – all of the major brands in the industry are a certified and accredited part of this organization. Gamblers at eCOGRA accredited online casinos often feel that there game play is safer because of the accreditation – eCOGRA thoroughly checks the operation structure of all of the accredited gambling sites on a regular basis. Additionally, online gamblers with disputes are afforded the right to take the issue to eCOGRA if it can not be resolved with the gaming site – eCOGRA representatives then act as a mediator and intermediary between the gambling site and the player until a resolution is reached.

So, with all of this protection in their hands, do online casino gamblers use eCOGRA as a resource for dispute facilitation – yes! The organization handles more than 700 valid player dispute cases each year – and according to the Fair Gaming Advocate at eCOGRA, Tex Rees, the number of annual disputes is declining…perhaps a testament to eCOGRA’s thorough testing and screening process before any sites are given the “Safe and Fair” seal of accreditation. Rees reported that full year disputes handled came in at 743 disputes for the entire 2008 year. In 2007 disputes were reported at 783. Rees also noted that the Q1 results for 2009 are in and the company handled 172 valid player complaints.

eCOGRA is a fair mediator in the disputes, not acting as an advocate for either the online casinos or the player, but rather investigating all of the evidence and working with both parties to find the most appropriate resolution.