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Honesty and Respect in Online Casino Industry: 1

Internet gambling is one of the industries where internet gamblers have to have an awful lot of faith in their site before depositing large sums of money and gambling with that money at the online casinos. The major internet gambling companies are highly regulated because of the potential for fraud and the huge amount of responsibility that goes into taking that much money. Gamblers have to believe that they are entering into contract of sorts with the online casinos – they gamble their money and if they win the internet gambling site will pay out. The problem arises when the online gambling site decides not to payout player winnings.

A complicated situation involving the Galewind Software company, Heroes Casino, and Westland Bowl was finally resolved thanks to the intervention of Galewind Software. Heroes is an online casino gambling site previously powered by Galewind Software; while Heroes was operating on the Galewind gaming platform the affected internet gambler, Bowl, won more than $34,000 in winnings off of the blackjack table. Once it came time to payout the winnings, the online casino began waffle. Over the past eight months the gambler was forced to submit all sorts of identification documents to verify him before the site would pay him his winnings. Then, once his identity was confirmed the site accused him of using bot software to cheat the game.

The situation continued along this path for quite some time with the online casino gamber continuing to show patience as he appealed the site, then the gambling forums, for help forcing the site to payout his winnings.