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Players Identify What's Happening

Internet gamblers at the new white label Lucky Ace Casio.com have identified what is going wrong at the online casinos site – but they still don’t know why. Players who completely comply with the site’s terms and conditions are having problems with the site randomly disqualifying player winnings on account of what Lucky Ace refers to as “bonus abuse.” Lucky Ace is a white label venture for 888.com an online gambling site that has a spotless track record for honest dealings with internet gamblers – it seems a shame that all of that reputation could go down the tube if 888 does not address the player complaints very soon.

Especially disconcerting for players is the fact that the Lucky Ace online casinos site is completely run by 888 although owned by the relatively unknown Kamay Holdings. 888 certainly knows better than to offer signup match bonuses and then disqualify players that completely comply with the site’s terms and conditions. And if the disqualifications are in fact legitimate, online casinos players just want to know why, what technicality have they violated that causes them to lose winnings as they are cashing out.

That’s a big part of the confusion – players are allowed to signup, register, and place a deposit at the Lucky Ace online casino without being told they are in violation. Then after winning monies during play, at cashout, players are told that they in “bonus abuse violation. At this time the initial player deposit is returned and gamblers have wasted an afternoon playing at the site.

The internet gambling industry is crying out to 888 to simply provide more information on why this is occurring and what players can do to avoid bonus abuse situations in the future.