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Where's the Truth?

Reports out of the UK have rumored that problem gambling is on the rise and that the expanding land and online casino gambling industry is to thank for the increase. Gamcare, an organization that helps problem gamblers, released information that indicated that 25 percent more gamblers have sought help from Gamcare since 2006. The UK media lately has latched onto that fact and reports that the UK government is doing little to prevent a huge surge in problem gambling since the liberalization of the land and online casinos in September of 2007. The government though has painted a very different picture of the industry. According to the government’s studies of problem gambling levels, the percentage of problem gamblers remains statistically insignificant.

So this leaves a bit of confusion for the consumers as well as the land and online casino gambling industry. Who is right? And are they both right in a way? There is no denying that more problem gamblers have sought help from Gamcare for problem gambling issues, but perhaps the increase is thanks to the government’s awareness campaigns as well as efforts from the land and online casinos to block and ban problem gamblers – once they can’t gamble any longer, do they head to the help-lines?

The Culture Department insists that problem gambling levels have not been affected by the increases in online casino gambling, betting shops, and land gambling venues. The Culture Department released a statement about the recent claims: “The increase in calls to Gamcare shows the measures in the Gambling Act requiring operators to display prominent information about responsible gambling, such as helplines, are being followed. It is encouraging to see that people at risk are seeking advice and help.” Both sides have a bit of an agenda and like as not the truth lies somewhere in the middle of both sides.