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The Seal Works

Either the online casino gambling industry is getting safer all on its own accord, or the efforts by player advocacy groups to safeguard the industry are actually proving effective. eCOGRA is one of the top player advocacy organizations in the world, providing qualifying online casinos with a “Fair and Safe” seal of approval indicating that the site meets eCOGRA’s high standards. New reports from eCOGRA indicate that online gambling players are filing fewer complaints with the organization about internet gambling sites operating with the “Fair and Safe” seal.

eCOGRA actively accredits online casinos operating in gambling markets all over the world – and beyond just the initial accreditation process, gambling sites with the seal of approval are regularly checked by eCOGRA to ensure that the companies conform to eCOGRA’s high standards. The recent Dispute Report released by eCOGRA indicates that the company’s efforts are in fact effective in reducing the number of player complaints. The first quarter dispute report showed that the number of disputes against accredited online casinos was siginificantly less than the average number of quarterly complaint in 2007.

Specifically, the Q1 report indicated eCOGRA received 171 dispute mediation requests from online casino gamblers; the 2007 quarterly average came in at 191. Additionally, the Q1 report shows that 27 of the mediation request for the quarter concerned online gambling sites that did not carry the “Fair and Safe” seal. The main source of the disputes concerned “false bonus abuse complaints lodged by fraudulent players,” comments eCOGRA’s Fari Gaming Advocate, Tex Rees. In addition to bonus disputes, online gamblers locked account problems were also a major complaint factor. eCOGRA free offers mediation services to any players with a complaint against a “Fair and Safe” accredited gambling site.