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Not a Phishing Scam

Neteller has not apparently perfected the art of communication – an alleged phishing scam at the online casinos payment processor was in fact confirmed as genuine just yesterday. With the high rate of criminal activity in the internet gambling industry it is always important for online casinos gamblers and e-payment processors to use caution when following links within emails. In this case though the communication to account holders was legitimate and Neteller is updating the company’s IP tracking system. This information was released by Neteller’s security division and the company emphasized that the email was genuine and that the company would look into ways to ensure more effective communication with Neteller account holders.

GambleCraft.com previously released the information that online casinos players and Neteller account holders in particular should be alert to an email that alleged that the site needed players to login and provide location information. Now the security division of Neteller elaborated on the upgrades to the Neteller site and attributed the email to the company’s efforts to further protect account holders from illegal activity on their accounts like phishing or identity theft.

Neteller communications noted that the previous email to online casinos account holders is a “security measure to ensure the location of your login matches the country of residence registered with your NETELLER account." Now that this has been confirmed as a valid email, account holders are encouraged to update their information on the site, particularly if planning to travel outside of their country of residence. The company is looking into a better communication policy for the future mass dissemination of information to account holders.