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Riding a Thin Line of Distinction

A UK player has filed a lawsuit against one of the top online casino bookmakers in the industry on the grounds that the company negligently allowed the player to continue placing bets after he voluntarily self-excluded from the company. This is a tricky case though because Graham Calvert, 28, then opened another account at William Hill, under the same name, and gambled away $2.1 million dollars in a fairly short amount of time before he was simply unable to continue betting because of the severe financial and personal losses.

Calvert was a high roller is the online casinos betting industry – easily betting GBP 30,000 multiple times a day. At the height of Calvert’s gambling addiction he was gambling upwards of GBP 300,000 a week. Calvert recognized he had a gambling addiction though and self-excluded himself from several of the sites he frequently placed large bets. One of those companies was William Hill – after going on weeks of gambling binges at William Hill he had his account locked. But then just a two months later the player opened a new account through William Hill, under the same name and personal information, and gambled away GBP 2.1 million.

Calvert and his legal team are now suing William Hill for the GBP 2.1 million claiming that that online casino and telephone bookie was negligent in allowing Calvert to reopen an account. UK gambling and betting companies are held to a strict code of social responsibility where gambling addiction is concerned, and Calvert’s legal team assert that the bookmaker was remiss in its safeguards by allowing the player to register a new account with the same information.

The UK court system now has precedent setting case that could very well alter the way that online and land betting companies monitor problem gamblers and self-excluded accounts. The court must now determine if William Hill had any fault in the player’s relapse of gambling addiction, or if the fault in fact lies with the player who chose to reopen a new account because the old one was still locked by William Hill.