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Can the Online Casino Take Money Back?

NETeller is under debate again now that a player has contested a chargeback transaction that NETeller allowed from an online casino. NETeller is an online payment processing company that is primarily used by online casinos players. One NETeller account holder was shocked that the company allowed PrimeCasino.com to take money out of the player’s account even though it was there for two weeks, and more importantly, neither the casino nor NETeller informed the player prior to withdrawing the fudns.

The online casino player was surprised that both companies seemed blasé about the transaction, and the PrimeCasion.com’s manager, Joshua Cartu, even went so far as to assure the player that chargebacks were common in the industry. But it might not be as common as Cartu let on because the online casinos forums and message boards lit up with talk and discussion about what had happened.

Particularly of distress to the online casino player is part of NETeller’s terms of use implies that this sort of activity can not happen. According to the terms of use, section 10.5: “You acknowledge and agree that all electronic money purchases, transfers or withdrawals into or out of your Account are final and not reversible. NETELLER cannot arrange for your Account to be refunded where you believe the purchase, transfer or withdrawal was made in error.”

Thankfully, the online casino sorted out the situation to the satisfaction of the player affected, and has even gone so far as to alter the Web site so that players are notified with a click-thru message any time the online casino site changes the Terms and Conditions.